The Blog

Herotel, in partnership with RoundTable, recently extended support to local Non-Profit Organizations (NPOs) and Non-Governmental Organizations (NGOs) in the Lowveld region. Guided by our area managers, Comfort Madonela and David Exley, we identified deserving recipients for donations and support, demonstrating our commitment to community welfare.  We donated essential items to NPOs and NGOs in Kanyamazane, Matsulu, and Barberton, including 18 …

Last year Herotel partnered with the iDiskie Nine Nine Tournament, making a significant impact on both the event and the local community. Providing vital internet connectivity for seamless communication throughout the tournament, we also sponsored the kits for the finals, elevating the event’s professionalism. Beyond this, we ran special offers for spectators and facilitated on-site sign-ups for our services, engaging …

In February this year My Broadband ran an article referring to Herotel as the “secret fibre giant” (click here for full article https://mybroadband.co.za/news/fibre/523610-south-africas-secret-fibre-giant.html). This after our fibre network had grown to pass more than 560 000 homes and businesses across South Africa, putting Herotel only behind Openserve and Vumatel in terms of network coverage.   There are many interesting stats and numbers …

In the last 12 months the total amount of traffic on Herotel’s network has surged. Local (SA) traffic has grown by almost 115% and international traffic by just over 110%. So what happens when the internet cables that connect millions of South African’s to the world break? On the 14th of March 2024 multiple undersea cables that carry international traffic to …

Now, you can show us exactly what you’re dealing with! Our new WhatsApp support service lets you take a photo or screenshot of the issue you’re experiencing. This will help us help us understand and resolve your problem as quickly as possible. Remember to share your account number with us. You can find your account number on one of your …

We’re excited to announce the launch of our latest initiative aimed at enhancing the customer experience: an onboarding self-help tool now available at our Modimolle office. This innovative solution empowers customers to seamlessly onboard, access FAQs, and manage their accounts, all through a user-friendly tablet interface. Gone are the days of paperwork and lengthy processes. With our new self-help tool, …

We believe that access to reliable and affordable broadband internet is a basic human right. By implication, the same applies to reliable and affordable energy supply. South Africans should not be told when they can work, run their business or watch the latest movies, series and sport based on a load-shedding timetable.  But it’s not just about reliable electricity supply. …

Hlengiwe Faith Khoza, a resident of Matsulu, became the first client to experience the power of high-speed fibre internet in her neighborhood. The installation marked a significant milestone not only for Hlengiwe but also for the entire community, signaling the arrival of reliable and fast internet connectivity in the area. With the installation of fibre internet, Hlengiwe now enjoys a …

Promotion Rules (“Rules”)  Herotel reserves the right and in its sole discretion to terminate this Promotion for whatever reason at any time with as much notice as reasonably possible.  By entering this Promotion, Customers consent to the collection, use, and sharing of their personal information for the purpose of administering this promotion, in accordance with Herotel’s Privacy Policy which can …